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Aiming at shared value through
customer-centered management.

SM Group has created the Code of Conduct as the standards
of behaviors and value which all members shall observe to
contribute to the nation and society through Creating Shared
Value (CSV) for greater value as a reliable partner for customers
and partners and a pleasant workplace for employees and
officers built on customer-centered management.

Practice 4 Steps

  1. Clearly defined the ethical value
    of company and designed the
    specific guidelines for conduct.
  2. Specifically stated the
    personal responsibilities and
    duties for ethical behaviors.
  3. Constructed an internal
    control system to supervise
    the customs.
  4. Established the procedure to
    reinforce ethical behaviors and
    punish unethical behaviors.

Pursuing righteous decision-making
based on ethical values.

Ethical training is the fundamental and essential element of ethical
management. It teaches how you should deal with ethical issues.
SM Group raises members’ ethical awareness through ethical
training programs and ensures that they make decisions
and act based on ethical values.

Programs

Training programs for ethical decision-making.
Trains the ability to use ethical decision models at times
of ethical dilemma for sound decision-making.
Ethical training programs for each department.
As different sets of ethical management
are required for each department,
we provide training for each case.
Ethical training programs for each position.
We train each employee/officer
according to the criticality of
decision-making of each position.
Training programs for interested persons.
We try to supply and spread programs for various interested
parties, including suppliers, retailers, distributors, and management
partners, as third-party risks have become noticeable.
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Spontaneously complying with the code
ofconduct for law-abiding culture.

SM Group is operating and reinforcing compliance systems to
protect the management from the internal and external risks based
on laws, regulations, and ethics. They are operated all the time for
all members to respond to risks safely and promptly according to the
Group’s internal control procedure to spread a law-abiding culture.

Compliance

SM Group is laying the foundation for sustainable growth for each
employee/officer to internalize ethical management to be
competitive anywhere in the world. We will grow into a global
company that earns trust and respect through
spontaneous compliance of members.

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